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Greeting friends and relatives on special occasions like birthdays, anniversaries and festivals, is an expected social behaviour. Of late, such greetings are done through messaging platforms or through social media. So the personal touch of a phone call or a hand written note or a card has anyway disappeared. The greetings are ‘templatised’, mechanical and mostly treated as a chore or formality. Over the past few years, there is competition to your friends & relatives…

Every day we are exposed to thousands of commercial messages from brands both in traditional and new media. Most of such messaging goes unnoticed with only a handful catching our attention. Here are a few which caught my eye this week: Nike’s Breaking 2, Marks & Spencer’s #SpendItWell and a few more. 1. Nike: Breaking 2 Nike has set the bar high when it comes to marketing and usage of new media. The ‘Just Do…

The list of trending hashtags on Twitter is meant to be reflect what the Twitterati (or the world at large) is talking about. Very often events which create a buzz in real life are reflected on Twitter too: live sports or entertainment events, natural disasters, big political events come to mind. So when we see trends of such on Twitter it seems natural, real and a true reflection of what is occupying the hearts &…

Despite posting a 48% year-on-year growth to $710 million revenue in Q4 (Oct-Dec’15) Twitter got a lot of flak in media recently. The reason: a flat MAU overall and a negative growth if one excludes SMS users. Many have written about Twitter’s core problem and offered suggestions in product improvement (good reads here, here and here). Most of them have identified these common issues: – a confusing, intimidating product experience especially for newbies; that’s why one…

Quick. What is the best way to get a brand’s attention? Tweet something nasty about their product or service. This is what many of us believe for a variety of reasons: (a) it is true that when brands are publicly embarrassed, especially by ‘influencers’ they are shamed and feel the need to get into damage control mode (b) cribbing is natural Twitter behaviour; the platform seems to be ideal for complaining as one can get…

Rahul Gandhi’s Twitter account has been set up finally. I say ‘set up’ because to me (going by the two tweets thus far) it seems to be a medium to broadcast his activities, views (maybe). Nothing wrong in that – several politicians, national leaders and other celebrities are known to have a social media team who tweet on their behalf. Many Twitter folks commented on the handle (@OfficeofRG) as being too aloof & distant, while…

Of late, several Indian brands have created campaigns specifically on Twitter. An interesting aspect about it is such campaigns are finding favour from big, mainstream brands who traditionally rely largely on mass media for advertising. Social Media platforms like Twitter continue to find favour among media and retail brands for whom there is a natural fit. Also, Twitter campaigns have become the centrepiece of a marketing campaign and not just an add on. The ‘Tweets…